This Privacy Policy constitutes a legally binding instrument between LumeroAI Private Limited, a company duly incorporated under the applicable laws of India (hereinafter "LumeroAI", "Company", "we", "us" or "our") and any natural or legal person (hereinafter "you", "user" or "data subject") accessing the digital interfaces and ancillary applications including but not limited to www.rankbanao.com ("Website"), which is an online product owned and operated by LumeroAI, collectively referred to as the "Services".
This Privacy Policy, read conjointly with the Terms of Use, delineates and governs the modalities of data processing operations, comprising but not limited to the procurement, retention, utilization, dissemination, and safeguarding of personally identifiable information ("Personal Data") pursuant to your engagement with the aforementioned Services.
Your use of the Website shall be construed as explicit, informed, and unequivocal consent to be bound by the covenants stipulated herein. Non-acceptance of the same shall render your access to the Services unauthorized and illicit under applicable data protection regulations.
We shall process Personal Data solely to effectuate the delivery and enhancement of Services, including but not limited to:
We shall retain data for the minimum legally mandated period or for so long as reasonably necessary to fulfill the purposes of collection or statutory preservation, whichever is longer. Some records, such as payment, security, audit, backup, and support records, may be retained after account closure where required or reasonably necessary.
Personal Data may be transmitted to third parties under the following doctrines:
We do not sell your Personal Data. We share it only as described in this Policy, with your consent, or where permitted or required by applicable law.
Service providers may process data in India or other countries where they or their systems operate. We use them only for purposes connected with the Services and require appropriate confidentiality and data protection commitments.
We shall employ reasonable technical and organizational measures to protect Personal Data, including secure transmission, access controls, monitoring, and internal safeguards designed to reduce unauthorized access, misuse, loss, or disclosure.
Nevertheless, no online service can guarantee absolute security. If we become aware of a data incident that requires notice under applicable law, we will take appropriate steps in accordance with that law.
No person below the age of 18 (eighteen) years may lawfully register or access the Services absent the demonstrable consent and active facilitation by a legal guardian. Any purported use by a minor shall be construed as being undertaken under the aegis of such guardian, who shall remain vicariously liable.
The Services are intended for students and may process learning records, performance data, uploaded study material, images, audio, transcripts, and tutor interactions. Where a minor uses the Services, the parent, legal guardian, school, coaching institute, or other authorized purchaser is responsible for ensuring that the minor is permitted to use the Services.
Upon discovery of unauthorized minor access, LumeroAI reserves the right to suspend or terminate the corresponding account.
By accessing the Website, you authorize the use of cookies and similar technologies to keep you signed in, protect your account, remember preferences, improve security, and understand how the Services are used. Some essential cookies may contain or protect limited account-related information, such as your user identifier or email address. You may disable cookies through your browser settings, but doing so may limit or prevent some features from working.
We do not use cookies to store payment card numbers or passwords.
Engagements with third-party consultants for payment processing, survey execution, analytics, email dissemination, and performance benchmarking shall be governed by legally binding contracts incorporating data protection covenants and confidentiality obligations.
Our service providers may include hosting, storage, authentication, payment, analytics, error monitoring, communication, AI tutoring, image reading, speech recognition, voice generation, and customer support providers.
You may exercise rights relating to Personal Data, including access, rectification, objection to processing, erasure, data portability, or withdrawal of consent, where applicable under governing legislation. You may write to:
Email: support@rankbanao.com
Some requests may be limited where we must retain information for legal, payment, security, fraud prevention, backup, or legitimate business reasons. If you use the Services through a school, coaching institute, or other organization, some requests may need to be coordinated with that organization.
All content—textual, graphical, audio-visual—hosted or disseminated via the Services is the exclusive proprietary material of LumeroAI or licensed for its use. No derivative work, commercial use, redistribution, public transmission, or republication shall be permissible without prior express authorization.
In compliance with the Information Technology Act, 2000 and allied rules:
Grievance Contact:
Email: support@rankbanao.com
Your interaction with the Services indicates acceptance of this Policy where applicable. Specific processing activities may rely on consent, contractual necessity, legal obligations, legitimate interests, or other grounds available under prevailing data protection legislation. Where consent is required for sensitive or optional activities, such as certain communications, analytics choices, or media-based features, it will be requested through the relevant product flow or settings where applicable.
Notwithstanding anything herein, LumeroAI shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the Services, including data loss, economic loss, or reputational harm.
This Policy is subject to periodic revision at the sole discretion of LumeroAI. Continued usage post-modification shall be deemed acceptance of the revised terms. Users not in agreement must discontinue use and initiate account termination via written notice.
Certain features allow you to upload images, record or stream audio, receive generated audio, or enable notifications. These features operate only when you choose to use them and grant the relevant browser, device, or app permission. Uploaded images, audio, transcripts, and related metadata may be processed and retained as described in this Policy for providing educational features, maintaining service quality, security, support, and legally permitted improvement purposes. You may decline or revoke device permissions through your browser, operating system, or app settings, although doing so may limit the affected feature.
This Policy shall be interpreted and enforced in accordance with the laws of of India. Any dispute arising shall be adjudicated under arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in New Delhi, with proceedings conducted in English. Courts in Delhi shall have exclusive jurisdiction.